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CliniVoiceAI
© 2026 clinivoice.com

NHS Compatible · GDPR Compliant · ICO Registration In Progress · support@clinivoice.com

Legal Centre

Cookie Policy

Last updated: March 2026 · Effective date: March 2026

Table of Contents

  1. What Are Cookies
  2. How We Use Cookies
  3. Essential Cookies
  4. Functional Cookies
  5. Analytics Cookies
  6. Local Storage & Session Storage
  7. How to Manage Cookies
  8. Changes to This Policy
  9. Contact

This Cookie Policy explains how CliniVoice AI Ltd (“we”, “us”) uses cookies and similar technologies when you use our Service. This policy complies with the UK Privacy and Electronic Communications Regulations 2003 (PECR) and UK GDPR.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, provide information to site owners, and improve user experience.

We also use related technologies such as local storage and session storage, which function similarly but are stored differently in your browser.

2. How We Use Cookies

We use a minimal set of cookies, focused on essential functionality. We do not use third-party advertising cookies or tracking cookies. Our approach is privacy-first: we only set cookies that are strictly necessary or that you have consented to.

3. Essential Cookies

These cookies are strictly necessary for the Service to function. They do not require your consent under PECR. Blocking them may impair your experience.

CookiePurposeDurationType
sb-*-auth-tokenSupabase authentication sessionSession / 1 hourEssential
__vercel_live_tokenVercel deployment preview authenticationSessionEssential
cookie_consentRecords your cookie consent preference12 monthsEssential

4. Functional Cookies

These cookies remember your preferences and settings to provide a personalised experience.

Cookie / Storage KeyPurposeDuration
clinivoice_darkDark mode preferencePersistent (localStorage)
clinivoice_onboardingOnboarding tour completion statusPersistent (localStorage)

5. Analytics Cookies

We may use privacy-respecting analytics to understand how the Service is used and to improve it. Analytics cookies are only set with your explicit consent.

If we implement analytics, we will use a privacy-focused solution (such as Plausible or Vercel Analytics) that:

  • Does not track individual users across websites
  • Does not use persistent identifiers
  • Processes data in the EU/UK
  • Does not share data with third parties for advertising

You can opt out of analytics cookies at any time via the cookie consent banner or by contacting us.

6. Local Storage & Session Storage

In addition to cookies, we use browser local storage and session storage for:

  • Caching transcription drafts to prevent data loss if your browser closes unexpectedly
  • Storing user preferences (dark mode, letter format settings)
  • Authentication tokens for maintaining your login session

These items remain on your device until you clear your browser data or they expire naturally.

7. How to Manage Cookies

You can control and manage cookies in several ways:

Cookie Consent Banner

When you first visit CliniVoice AI, a cookie consent banner allows you to accept or reject non-essential cookies. You can change your preference at any time by clearing your cookies and revisiting the site.

Browser Settings

Most browsers allow you to refuse cookies or delete existing cookies. Instructions vary by browser:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and Site Permissions

Note: Blocking essential cookies may prevent CliniVoice AI from functioning correctly, particularly authentication and session management.

8. Changes to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. If we introduce new categories of cookies, we will seek your consent where required.

9. Contact

If you have questions about our use of cookies, please contact:

  • Email: privacy@clinivoice.com
  • Company: CliniVoice AI Ltd, England, United Kingdom

Questions? Contact legal@clinivoice.com